Fourth Industrial Revolution Technologies and Public Service Delivery in the Post Covid-19 Era

Abstract

The COVID-19 pandemic's unfathomable disruption of public service delivery has forced a paradigm shift toward more efficient methods of enhancing public service delivery. As the cornerstone to the future survival and promotion of service delivery in the post-COVID-19 age, many countries have started to concentrate on fourth industrial revolution technologies. We compare and contrast how these new revolutionary technologies are being used in between developed and developing countries’ public sectors, as well as how these actions affect the provision of services. The study considers how prepared the public sectors in developing nations are to access innovative technologies in relation to the cost of facilities, the need for human capital, and the obstacles presented by 4IR. Our results reveal that, there is a link between incorporating new technology into public sector operations and improved production, management, and governance procedures in industrialized nations. These modern technologies don't have much significant impact in developing nations. Additionally, even though negative impact of 4irs in developing countries might be reduced in the long run, it has a great likelihood of disengaging the employees. This report offers policymakers advice on how to adopt new technology, rebuild their infrastructure, and build up their workforce capacities